Wholesale
Audio Video Distributors

Welcome to AudioVideoCenter.com!

Orders and Returns

Terms and Conditions

Cancellation Policy and Price Adjustments:

All of our prices are based on prices that we receive from our suppliers. The prices of products change very often, and we reflect those changes on our website. Once an order is placed, you are locked in at that price. We cannot make any price adjustments for future decreases in prices. Once an order is placed we hold the item for you until it ships out. In the case that you change your mind and want to cancel the order, there will be a minimum 15% cancellation fee, and shipping charges are non-refundable. If at any time you decide to change an order, we can do that for you as long as the order has not been processed. We understand that unique cases may arise and we will do everything we can to satisfy you as a customer. If you have a problem, question, or concern please feel free to call us and speak with one of our customer service representatives.

Our Return and Exchange Policy:

We strive to provide our customers with the highest level of customer service and professional treatment.

All items can be exchanged for a different item up to 30 days after the date of purchase if the box is in like new condition. When exchanging an item, all shipping charges are the responsibility of the customer. We reserve the right to charge restocking fees at a minimum of 15% for exchanges that we don't believe are in like new condition. Refunds will be granted for items in like new condition within 30 days of purchase. A 15% restocking fee will be applied for all returns. After 30 days we do not exchange or give refunds for any items.

Shipping charges are non-refundable in any case as we cannot reclaim these fees from our shippers. Customers are responsible to pay any duties, taxes, customs, and other clearance fees for orders shipped internationally.

We understand that unique cases may arise and we will do everything we can to satisfy you as a customer. If you have a problem, question or concern please feel free to call us and speak with one of our customer service representatives.

Warranties:

Coverage - All of our Atlona Products are covered under Atlona’s warranty coverage. Atlona warrants its products will substantially perform to their published specifications and will be free from defects in materials and workmanship under normal use, conditions and service. Contact Customer Service start initiate a warranty claim.

  1. Limited Warranty
    Atlona Technologies warrants that (a) its products (the “Product”) will perform substantially in accordance with the accompanying written materials for a period of 3 years from the date of receipt and (b) that the Product will be free from defects in materials and workmanship under normal use and service for a period of 3 years. In the event applicable law imposes any implied warranties, the implied warranty period is limited to 3 years from the date of receipt. Some jurisdictions do not allow such limitations on duration of an implied warranty, so the above limitation may not apply to Customer.
  2. Customer Remedies
    Atlona Technologies’ and its suppliers’ entire liability and Customer’s exclusive remedy shall be, at Atlona Technologies’ decision, either return of the price paid for the Product, repair or replacement of the Product that does not meet this Limited Warranty and which is returned to Atlona Technologies with a copy of Customer’s receipt. This Limited Warranty is void if failure of the Product has resulted from accident, abuse, misapplication, or natural occurrence. In example to but not limited to: power surges (electrical storms, local power outages), dropping the product (or items on the product), contact with fluids, and physical misconduct (i.e. kicking or punching). Any replacement Product will be warranted for the remainder of the original warranty period.
  3. No Other Warranties
    To the maximum extent permitted by applicable law, Atlona Technologies and its suppliers, disclaim all other warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the product and any related written materials. This limited warranty gives customers specific legal rights. Customers may have other rights depending on the jurisdiction.
  4. No Liability for Damages
    To the maximum extent permitted by applicable law, in no event shall Atlona Technologies or its suppliers, be liable for any damages, arising out of the use of or inability to use this product, even if Atlona Technologies has been advised of the possibility of such damages. Such damages include but are not limited to: special, incidental, consequential, or indirect damages for personal injury, loss of business profits, business interruption, loss of business information, or any other pecuniary loss. Atlona Technologies’ and its suppliers’ entire liability under any provision of this agreement shall be limited to the amount actually paid by you for the product. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you in such jurisdictional cases.

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